eMedia Customer Care Agent Internship

MICT SETA FUNDED: eMedia Customer Care Agent Internship 2026 Opens Applications in Johannesburg

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eMedia Customer Care Agent Internship Overview

Position: Customer Care Agent Intern

Reference Number: etv248

Location: Johannesburg

Duration: 12 Months

Industry: Media and Broadcasting

Employment Type: Fixed-Term Internship

Salary: Market Related

Programme Partner: MICT SETA and eMedia

For young professionals eager to gain experience, improve their employability, and begin building a long-term career foundation, this internship could provide the practical exposure needed to move forward with confidence.

Eligibility Requirements

Applicants must meet the following criteria:

  • Be a South African citizen
  • Be younger than 35 years old
  • Hold a National Senior Certificate (NQF Level 4)
  • Hold a Diploma in Contact Centre Management, Communications, Marketing, or Business Management (NQF Level 6)
  • Not have participated in a SETA-funded internship previously
  • Not currently be participating in a SETA-funded internship programme

Meeting the minimum requirements does not guarantee selection, so applicants should ensure that their applications are complete and professional.

One opportunity currently attracting attention is the eMedia Customer Care Agent Internship for 2026/2027. Offered through a partnership between eMedia and MICT SETA, the programme gives young South Africans an opportunity to gain workplace experience within one of the country’s most recognised media organisations.

Based in Johannesburg, the 12-month internship is designed to help participants build practical customer service skills while learning how a large media and broadcasting company supports its audiences across multiple platforms.

What Interns Can Expect During the Programme

Unlike classroom-based learning, internships place participants in real working environments where they are required to apply their knowledge and develop professional habits.

Customer Care Agent Interns will assist customers by responding to enquiries, resolving issues, and providing accurate information about products and services.

Daily responsibilities may include:

  • Assisting customers with product-related questions
  • Handling customer complaints professionally
  • Responding to feedback and service requests
  • Supporting communication across multiple customer platforms
  • Promoting positive customer experiences
  • Recording customer interactions accurately within company systems

These tasks help interns gain practical skills that are valuable across many industries beyond media and broadcasting.

Why Customer Care Experience Matters More Than Ever

Customer service is no longer limited to answering telephone calls.

Today’s customer care professionals engage with customers through social media, email, messaging platforms, digital support channels, and traditional contact centres. As businesses continue to expand their digital services, the demand for people who can communicate effectively and solve customer problems continues to grow.

At eMedia, customer care teams play a vital role in supporting audiences who use services such as Openview, e.tv, and eVOD.

The internship provides exposure to real customer interactions, allowing participants to understand how customer satisfaction directly impacts brand reputation and business success.

Learning More Than Customer Service

One of the often-overlooked benefits of internships is the opportunity to develop workplace behaviours that employers highly value.

The eMedia internship focuses on more than customer interactions alone. Participants are expected to contribute to team objectives, improve their communication skills, and continuously develop their professional capabilities.

Interns will be exposed to:

  • Team collaboration
  • Workplace communication
  • Problem-solving techniques
  • Time management
  • Service delivery standards
  • Performance measurement systems

These skills remain useful regardless of future career direction.

Building Digital Workplace Skills

Modern customer support relies heavily on technology.

Interns will work with customer relationship management systems and other digital tools used to track and manage customer interactions.

Learning how these systems operate provides valuable experience for graduates interested in careers involving customer experience management, administration, operations, communications, and business support functions.

Experience with CRM platforms is particularly attractive to future employers because it demonstrates an understanding of structured customer engagement processes.

Who Should Apply?

The programme may be suitable for individuals who enjoy helping others, communicating with people, and finding practical solutions to problems.

Applicants who are patient, professional, and able to remain calm under pressure are often well suited to customer-facing roles.

The internship may also appeal to graduates interested in:

  • Customer Experience Management
  • Contact Centre Operations
  • Marketing
  • Communications
  • Media Administration
  • Business Operations

Even candidates who do not intend to remain in customer service long term can benefit from the transferable skills developed during the programme.

Related Media opportunities you can apply for:

Skills That Can Strengthen Your Application

While qualifications are important, employers often look for additional qualities that indicate workplace readiness.

Candidates may improve their competitiveness by demonstrating:

  • Strong written and verbal communication skills
  • Basic Microsoft Office knowledge
  • Professional behaviour
  • Customer-focused thinking
  • Good organisational skills
  • Willingness to learn
  • Problem-solving ability

Employers value individuals who show initiative and a genuine desire to develop professionally.

Documents to Prepare Before Applying

To avoid last-minute delays, applicants should prepare all supporting documents before starting the application process.

These may include:

  • Updated Curriculum Vitae (CV)
  • Certified copy of South African ID
  • Certified copies of qualifications
  • Academic transcripts where applicable
  • Any supporting certificates relevant to customer service or communication

Ensuring documents are clearly scanned and easy to read can help create a positive first impression.

How to Apply

Interested candidates can submit their applications online through the official eMedia recruitment portal:

Application Portal:

Apply for the eMedia Customer Care Agent Internship 2026/2027

Applicants should carefully review all information, complete every section accurately, and upload all required documents before submitting.

Why This Opportunity Stands Out

Many internships focus exclusively on administrative support. The eMedia Customer Care Agent Internship offers exposure to a customer-focused environment within one of South Africa’s leading media companies.

Participants gain practical workplace experience, develop communication skills, learn industry-standard systems, and strengthen their professional profiles.

For graduates looking to take their first step into the workplace while building experience that can open doors across multiple industries, this internship presents an opportunity worth serious consideration.

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