2026 Contact Centre Learnership – Sunbet | Sun International

Contact Centre Learnership – Sunbet | Sun International (Sandton, 2026)

The Contact Centre Learnership – Sunbet offered by Sun International is an exciting opportunity for young South Africans who want to build a career in customer service, online gaming support, and contact centre operations. Based in Sandton, this programme combines structured academic learning with real workplace exposure in a fast-paced, professional corporate environment.

If you are passionate about communication, customer engagement, and working in a technology-driven industry, this learnership can be your entry point into the growing online sports betting and gaming sector in South Africa.

About Sunbet and Sun International

Sunbet is the online sports betting division of Sun International, one of South Africa’s leading hospitality and gaming groups. Through Sunbet, the company drives its alternative gaming strategy, focusing on innovation, digital growth, operational excellence, and customer experience.

The division plays a critical role in:

• Delivering competitive sports betting products
• Growing digital revenue streams
• Maintaining strong governance and service standards
• Building strategic partnerships in the gaming industry
• Integrating online sports betting within the broader corporate structure

By joining the Contact Centre Learnership – Sunbet Sun International, learners become part of a forward-thinking organisation that values professionalism, performance, and development.

Learnership Overview

• Programme: Contact Centre Learnership – Sunbet
• Company: Sun International (Sunbet Division)
• Location: Sandton
• Job Reference Number: SI-740
• Industry: Gaming
• Job Type: Temporary (Learnership Contract)
• Positions Available: 10
• Salary: Market-related stipend

This learnership is designed to equip participants with both theoretical knowledge and hands-on workplace experience. It focuses on building essential contact centre skills that are highly valued across multiple industries.

Job Purpose

The primary goal of the programme is to develop well-rounded contact centre professionals. Learners will gain exposure to:

• Customer interaction and engagement
• Call handling and communication techniques
• Complaint resolution and service recovery
• Digital platform support
• Professional workplace conduct

Through a combination of classroom-based training and real-world practice, participants will strengthen their ability to work in high-pressure environments while maintaining excellent service standards.

Minimum Requirements

To qualify for the Contact Centre Learnership – Sunbet Sun International, applicants must meet the following criteria:

• Grade 12 (Matric) certificate
• South African citizenship
• An updated and professional CV
• Must not have previously participated in a learnership within the same qualification
• Strong communication skills
• Willingness to learn and grow

Relevant post-Matric qualifications will be considered an added advantage but are not mandatory.

Key Competencies Required

Successful applicants should demonstrate the following attributes:

1. Strong Listening and Communication Skills

Clear communication is essential in a contact centre environment. You must be able to listen actively and respond professionally.

2. Customer-Focused Mindset

The ability to prioritise customer satisfaction while maintaining company policies is critical.

3. Basic Computer Literacy

Since Sunbet operates digitally, comfort with systems, email communication, and online platforms is necessary.

4. Attention to Detail

Accurate capturing of customer information and handling sensitive data responsibly is important.

5. Adaptability and Growth Mindset

The online gaming industry evolves quickly. A willingness to adapt to change is key.

6. Professionalism and Reliability

Punctuality, accountability, and a positive work ethic are highly valued.

What You Will Gain

One of the biggest advantages of the Contact Centre Learnership – Sunbet Sun International is the balance between learning and earning.

Formal, Accredited Training

You will receive structured training aligned with recognised standards, enhancing your employability.

Practical Workplace Experience

Real exposure to a corporate contact centre environment gives you hands-on experience that employers value.

Monthly Stipend

Learners receive a market-related stipend to support them during the programme.

Corporate Exposure

Working within Sun International provides insight into one of South Africa’s most established gaming and hospitality organisations.

Why This Learnership Matters in 2026

South Africa’s digital economy continues to grow, and online customer service roles are in high demand. Contact centre skills are transferable across industries such as:

• Banking
• Insurance
• Retail
• Telecommunications
• Online services
• Gaming

By completing the Contact Centre Learnership – Sunbet Sun International, you gain foundational skills that open doors to long-term employment opportunities.

In addition, corporate-backed learnerships offer structured mentorship and exposure that smaller organisations may not provide. Being associated with a recognised brand enhances your CV and strengthens your professional credibility.

Employment Equity and Inclusivity

Sun International is committed to transformation and inclusivity. Preference will be given to candidates from designated groups in line with the Employment Equity Act, No. 55 of 1998, internal recruitment policies, and employment equity plans.

This ensures fair opportunity and supports national transformation objectives.

POPIA and Recruitment Process

By applying for this opportunity, applicants consent to the processing of their personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA).

Important notes:

• Reference checks will form part of the selection process.
• If you do not receive feedback within one month after the closing date, consider your application unsuccessful.

Applicants are encouraged to ensure all submitted information is accurate and up to date.

How to Prepare a Strong Application

If you want to stand out when applying for the Contact Centre Learnership – Sunbet Sun International, consider the following tips:

1. Update Your CV

Make sure your CV is clear, professional, and free of spelling errors. Highlight communication skills and any customer service exposure.

2. Emphasise Soft Skills

Even if you lack work experience, demonstrate qualities like teamwork, reliability, and problem-solving.

3. Prepare for Interviews

Research Sun International and understand the role of Sunbet in the online gaming sector.

4. Demonstrate Professionalism

Use a professional email address and ensure your contact details are correct.

How to Apply – Contact Centre Learnership – Sunbet | Sun International

• Prepare your updated CV, certified Matric certificate, and certified South African ID.
• Ensure you meet the minimum requirements and can work in Sandton.
• Apply online here: 👉 submit online application

Incomplete applications may not be considered.

Related opportunities Listed by Carseta:

• Nyda YearBeyond Programme
• Vuselela TVET College Internship

Career Path After Completion

Completing this learnership can position you for roles such as:

• Contact Centre Agent
• Customer Service Consultant
• Online Support Specialist
• Client Engagement Officer
• Junior Operations Support

With experience, you may progress into supervisory or management roles within contact centre operations or digital services.

Why CARSETA Readers Should Apply

At https://www.carseta.co.za/ , we focus on verified, career-building opportunities that align with South Africa’s skills development goals. The Contact Centre Learnership – Sunbet Sun International stands out because it:

• Offers real workplace experience
• Provides accredited training
• Pays a stipend
• Builds high-demand digital skills
• Is hosted by a reputable corporate employer

For unemployed youth seeking structured entry into the corporate world, this programme represents a practical and strategic step forward.

Final Thoughts

The Contact Centre Learnership – Sunbet Sun International in Sandton is more than just a temporary opportunity. It is a structured pathway into the professional world of customer service and online gaming support.

With 10 positions available, interested applicants are encouraged to apply early and ensure all documentation is complete. If you meet the minimum requirements and are eager to grow in a dynamic corporate environment, this learnership could mark the beginning of a rewarding career journey.

Stay updated with carseta for more trusted learnerships, internships, and career development opportunities across South Africa.

Mukhethwa Maumela

Mukhwthwa Maumela is passionate about empowering South Africans with reliable, verified, and easily accessible information about careers and education. Through https://www.carseta.co.za/ , Mukhethwa’s  mission  is to support students, job seekers, and young professionals by providing accurate guidance on learnerships, internships, bursaries, scholarships, and educational resources. you can get in contact with Mukhethwa throuth our email inquire@carseta.co.za